Our Commitment To Our Clients And Consultants
CMC’s vision is to be the best service-driven consulting business in global STEM markets; a goal that is defined by our Best Service Charters.
We’re committed to delivering on these for our customers, our project experts, our own consultants and our wider global community. Best Service means delivering on our partners needs, offering a flexible solution tailored to their project goals.
Net Promotor Score
Net promoter score surveys are sent to partners and consultants every time we work on a project, to track their response to our service levels and measure how close we are to our Best Service goal. Continuous service development is crucial and we rely on customer feedback as well as holding ourselves accountable against our service charters.
Our current NPS of 57 is classified as “Excellent”.
Best Service Charter
Our Best Service Charter sets out our commitments to our clients, consultants, colleagues and community. It's how we define "Best Service" and holds us accountable to delivering this.
